Legal
Refund & Returns Policy
Last updated: October 2026
Consumable product
As SHIVVRA Honeysticks are an edible product, opened or used packs cannot be returned for hygiene and safety reasons.
Damaged or wrong items
If your order arrives damaged, tampered or incorrect, write to care@shivvra.com within 48 hours of delivery with your order number and photos/unboxing video. We will arrange a free replacement or full refund.
Cancellations
Orders can be cancelled free of charge before they are shipped. Once dispatched, an order cannot be cancelled.
Refund timeline
Approved refunds are credited to the original payment method within 5–7 working days.
Contact
For any concern, reach SHIVVRA Consumer Care at +91 80767 10388 or care@shivvra.com.